Park Attendant - Gate

Seasonal OPSEU Union Positions
Summer Student Positions

The Niagara Peninsula Conservation Authority (NPCA) is a community-based natural resource management agency that works to protect, enhance, and sustain healthy watersheds. With 60 years of experience, the NPCA offers watershed programs and services that focus on flood and hazard management, source water protection, species protection, ecosystem restoration, community stewardship, and land management.
The NPCA is one of 36 Conservation Authorities in the Province of Ontario. With 41 Conservation Areas within the Niagara Peninsula watershed, the NPCA manages lands that are held in public trust for recreation, heritage preservation, conservation, and education. These natural and shared greenspaces marry nature, culture and adventure to create limitless opportunities for discovery.

Summary of Duties
Under the direction of the Park Manager, the incumbent is responsible for the performance of gatehouse operations and customer service along with assistance in general maintenance of the parks as required. Duties may include responding to general conservation area inquiries in person, over telephone or email, processing cash receipts and transactions, issuing day-use and camping permits, conducting park facilities rentals and bookings, provide daily cash handling oversight and assist with account reports and reconciliations. This role is responsible for providing excellent customer service to park visitors and ensuring the safe condition of the conservation area.

Duties and Responsibilities

  • Responsible to operate cash register, payment terminal and POS system to issue all conservation area use permits
  • Ensure proper cash handling procedures
  • Implement basic accounting practices for reconciliation of daily receipts and sales
  • Record all reservations, bookings and sales accurately
  • Responsible to maintain gatehouse in orderly and clean condition, and ensure grounds keeping is performed to ensure safe and clean condition of the area
  • Communicate conservation area rules and regulations to visitors effectively and accurately
  • Provide information about conservation areas and area services, events and programs to customers
  • Respond to general inquiries in the park, and over telephone and email
  • Provide general oversight of visitor activity, ensuring safety of customers and park
  • Communicate effectively and courteously with visitors, promoting good public relations and an enjoyable customer experience
  • Assist in the general operation of the Conservation Area


  • Grade 12 diploma or equivalent preferred
  • Minimum 1-year customer service experience
  • Experience related to administration and sales
  • Valid G class driver’s license preferred
  • Valid CPR & First Aid an asset
  • Strong customer service skills with the ability to resolve challenging customer situations
  • Successful applicants will be required to complete a satisfactory Criminal Records Check

Applicants will be assigned to one location but may be asked to work at any of the locations listed below. Please indicate your location preference(s) as part of your application. If expressing interested in either our Chippawa, Long Beach or Ball’s Falls locations, evening and overnight shifts may be required for our park roles.


  • Ball’s Falls Conservation Area
  • Binbrook Conservation Area (Hamilton)
  • Chippawa Creek Conservation Area
  • Long Beach Conservation Area

Salary: $17.00 - $17.50/hour up to 35 hrs/week

The NPCA is an equal opportunity employer that values diversity in the workplace. We do not condone or tolerate discrimination on the basis of citizenship, race, place of origin, ethnic origin, colour, ancestry, disability, age, creed, sex, gender identity, gender expression, family status, marital status, sexual orientation, or record of offence. Our hiring policies help ensure a consistent, diverse and objective hiring process that is non-discriminatory in nature, and compliant with the Employment Standards Act, Human Rights Code, Occupational Health & Safety, Accessibility for Ontarians with Disability Act as well as any other related legislation ensuring equal employment opportunities.

We can provide accommodation for a disability in all employment activities, in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If you require an accommodation, please contact