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Park Services Representative


Conservation Areas - Seasonal – OPSEU Union Position

The Niagara Peninsula Conservation Authority (NPCA) is a community-based natural resource management agency that works to protect, enhance, and sustain healthy watersheds. With 60 years of experience, the NPCA offers watershed programs and services that focus on flood and hazard management, source water protection, species protection, ecosystem restoration, community stewardship, and land management.

The NPCA is one of 36 Conservation Authorities in the Province of Ontario. With 41 Conservation Areas within the Niagara Peninsula watershed, the NPCA manages lands that are held in public trust for recreation, heritage preservation, conservation, and education. These natural and shared greenspaces marry nature, culture and adventure to create limitless opportunities for discovery.

Summary of Duties
The Park Services Representative is responsible for providing customer service to visitors of the conservation area and park facilities, responding to general inquiries and providing park information, rules and regulations. This role will attend to facility and site bookings. as well as assisting with area programs and events as required.

This role is seasonal in nature with expectations of full-time hours from April to October 2024.

Duties and Responsibilities

  • Provide exceptional customer service to conservation area visitors regarding conservation area services, programs, facility bookings, admission, retail and membership pass sales and conservation area rules and regulations
  • Oversee gatehouse operations including cash, POS and reservation systems
  • Implement facility bookings and administer contracts for facility rental agreements
  • Assist in implementing business and marketing strategies for the conservation area
  • Suggest revenue-generating programs and services to Park Manager
  • Assist with NPCA programs and events and setup for facility rentals

Qualifications

  • Diploma or certificate in Recreation and Leisure, Hospitality, Administration or a related field
  • Five (5) years of experience in Customer Service
  • Experience operating POS and reservation systems
  • Current knowledge of computer applications
  • Excellent customer service skills, including verbal and written communication
  • Strong organizational skills with attention to detail
  • Ability to problem solve and diffuse situations
  • First Aid and CPR C an asset
  • Must be available to work full-time hours from April to October 2024.

Applicants will be assigned to one location but may be asked to work at any of the locations listed below. Please indicate your location preference(s) as part of your application. If expressing interested in either our Chippawa, Long Beach or Ball’s Falls locations, evening and overnight shifts may be required for our park roles.

Locations may include:

  • Ball’s Falls Conservation Area
  • Long Beach Conservation Area
  • Chippawa Creek Conservation Area
  • Binbrook Conservation Area

Salary Range: $28.24 - $29.38/hr (35 hours/week)
Application Deadline: March 15, 2024 – 4:00pm

The NPCA is an equal opportunity employer that values diversity in the workplace. We do not condone or tolerate discrimination on the basis of citizenship, race, place of origin, ethnic origin, colour, ancestry, disability, age, creed, sex, gender identity, gender expression, family status, marital status, sexual orientation, or record of offence. Our hiring policies help ensure a consistent, diverse and objective hiring process that is non-discriminatory in nature, and compliant with the Employment Standards Act, Human Rights Code, Occupational Health & Safety, Accessibility for Ontarians with Disability Act as well as any other related legislation ensuring equal employment opportunities.

We can provide accommodation for a disability in all employment activities, in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If you require an accommodation, please contact recruitment@npca.ca.