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Park Services Representative Conservation Areas


Seasonal – OPSEU Union Position

The Niagara Peninsula Conservation Authority (NPCA) is a community-based natural resource management agency that works to protect, enhance, and sustain healthy watersheds. With 60 years of experience, the NPCA offers watershed programs and services that focus on flood and hazard management, source water protection, species protection, ecosystem restoration, community stewardship, and land management.

The NPCA is one of 36 Conservation Authorities in the Province of Ontario. With 41 Conservation Areas within the Niagara Peninsula watershed, the NPCA manages lands that are held in public trust for recreation, heritage preservation, conservation, and education. These natural and shared greenspaces marry nature, culture and adventure to create limitless opportunities for discovery.

Summary of Duties

The Park Services Representative is responsible for attending to patrons of the park and facility, answering questions and providing information. This role will care for site bookings and assist in developing a business strategy as well as assisting with site events as required.

Duties and Responsibilities

  • Provide exceptional customer service to patrons regarding facility bookings, sales and conservation area rules and regulations
  • Oversee gatehouse operations including cash, POS and reservation systems
  • Manage facility booking and administer contracts for facility rental agreements
  • Assist in developing a business development strategy for the Conservation Area
  • Assist with NPCA events and setup for facility rentals

Qualifications

  • Diploma or certificate in Recreation and Leisure, Hospitality, Administration or a related field
  • Five (5) years of experience in Customer Service
  • Experience operating POS and reservation systems
  • Current knowledge of computer applications
  • Excellent customer service skills, including verbal and written communication
  • Strong organizational skills with attention to detail
  • Ability to problem solve and diffuse situations

Location:

  • Ball’s Falls Conservation Area
  • Long Beach Conservation Area
  • Chippawa Creek Conservation Area
  • Binbrook Conservation Area

Salary Range:   $25.84 - $28.71/hr (37.5 hours/week – Union Grade 2 - 2021 rate)

Application Deadline:  Wednesday, May 18th, 2022 - 4:00pm

The NPCA is an equal opportunity employer that values diversity in the workplace. We do not condone or tolerate discrimination on the basis of citizenship, race, place of origin, ethnic origin, colour, ancestry, disability, age, creed, sex, gender identity, gender expression, family status, marital status, sexual orientation, or record of offence. 

Our hiring policies help ensure a consistent, diverse and objective hiring process that is non-discriminatory in nature, and compliant with the Employment Standards Act, Human Rights Code, Occupational Health & Safety, Accessibility for Ontarians with Disability Act as well as any other related legislation ensuring equal employment opportunities.

We can provide accommodation for a disability in all employment activities, in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If you require an accommodation, please contact recruitment@npca.ca.  


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We thank all applicants for their interest, however, only those selected for an interview will be contacted. Personal information contained in your resume is being collected under the authority of the Municipal Freedom of Information and Protection of Privacy Act and will be used for employment assessment purposes. We are an equal opportunity employer.